Shipping and Returns

Shipping & Returns

*Holiday 2025 Production Deadlines*

Because our pieces are handcrafted specifically for you, our holiday order cutoff is earlier than big-box retailers. If an item is needed prior to Christmas, please contact us through the Contact prior to ordering.

Production & Shipping

The "Made-to-Order" Process

At Alli Chic, we operate as a traditional atelier. To minimize waste and ensure the highest quality, most items are crafted only after your order is placed. We do not maintain a large warehouse of finished inventory.

Lead Times

  • Accessories (Cardholders, Watch Bands): Please allow 10-14 business days for production.
  • Handbags & Bucket Bags: Please allow 2-3 months for production.

Note: You will receive a shipping confirmation email with tracking as soon as your piece has passed final inspection and is on its way to you.

Domestic Shipping

We ship via USPS and UPS. For high-value items (over $300), we require a signature upon delivery to ensure your package arrives safely in your hands.

Returns & Exchanges

We stand behind the quality of our craftsmanship. However, because our items are made-to-order specifically for you, our return policy is stricter than mass-market retailers.

Return Policy by Item Type

1. Made-to-Order Items (Standard Handbags & Accessories)

  • Eligible for Store Credit or Exchange only.
  • Returns must be requested within 10 days of delivery.
  • We do not offer cash refunds on made-to-order items, as materials were cut specifically for your purchase.

2. Bespoke & Custom Items (Final Sale) The following items are created to your specific measurements or specifications and are Final Sale (not eligible for return or exchange):

  • Custom Watch Bands (cut to specific wrist length/lug width).
  • Items with requested color or size modifications not listed on the site.

Condition of Returns

To be eligible for an exchange or store credit, your item must be unused, in its original packaging, and in the same condition that you received it.

How to Initiate a Return

Please email us at [Insert Email Address] with your Order Number. We will provide you with a return authorization. Customers are responsible for return shipping costs.

The Nature of Leather

At Alli Chic, we work with 100% genuine American Alligator wild-sourced in Louisiana.

Because we use natural hides rather than embossed synthetic leather, no two pieces will ever be identical.

  • Scale patterns, tile sizes, and natural markings vary from hide to hide.
  • These variations are not defects; they are the "fingerprint" of the animal and proof of the leather's authenticity.

We cannot accept returns based on scale pattern preference, as this variation is inherent to the luxury material we use.

Lifetime Guarantee on Craftsmanship

We build our pieces to last a lifetime. If you experience any issues with the hardware, stitching, or construction of your bag at any time, please contact us. We offer repair services for the life of the product to keep your Alli Chic piece in use and out of a landfill. See our Warranty and Care page for more details.

Artist Statement

We hand-sew leather bags and other accessories made with vintage alligator hide from animals that were part of the most successful conservation effort in history. The artists grew up on an alligator farm in the early 1990s. During that time, the government partnered with farmers to save the American alligator from the endangered species list.

The artists’ family harvested alligator eggs from Delacroix, Louisiana and raised the gators on their property. Today, there are over 2 million alligators in Louisiana swamps, and the conservation program is a model for programs throughout the world. To support on-going conservation efforts, we give 5% of our profits to local programs working to preserve Louisiana’s native wetlands and wildlife.

Our work celebrates craftsmanship, conservation, and heritage. The two artists share in the design and creation of our products and guarantee that every piece of the hide is used in a way that reflects the beauty and the significance of the material.

Artist Bios

Alli Chic sisters Kathrine and Melissa grew up on Black Bayou Farms in St. Amant, Louisiana where their parents David and Veronica Pritchard were alligator farmers licensed by Louisiana Wildlife and Fisheries in the late 80s and early 90s. 

Kathrine lives in Elm Grove, Louisiana with her husband and two children. She is a tenured Associate Professor of Chemistry at Centenary College of Louisiana.